# Warm quote follow-up — caller script pack
**For:** builders / carpenters, bathroom & kitchen renovators. **Package:** Growth→Full.
**Status:** scripts only — read by owner/admin now; same scripts drive the AI voice caller later (once a free voice stack is chosen).
**Tokens:** `SW Sydney Reno Co (demo)` `Pat Demo` `Alex Demo` `bathroom renovation` `$18,500` `Bonnyrigg` `02 9000 1010`

## Ground rules
- Only follow up people who asked for a quote. Warm, not pushy. Three touches max, then park.
- Light DNCR: say who you are + why you’re calling; texts end with “Reply STOP to opt out”. If they say stop — stop, note it, done.
- Call 9am–7pm weekdays, 9am–5pm Sat. No Sundays/public holidays.

## Day 1 — check-in (call, then text if no answer)
**Call:** “Hi Alex Demo, it’s Pat Demo from SW Sydney Reno Co (demo) — just ringing about the bathroom renovation quote we sent yesterday. Did it come through okay? … Any questions jump out at you, or anything you’d like changed?”
- *Have questions* → answer, offer a quick on-site visit or send the demo link.
- *Still comparing* → “No dramas at all — good to compare. Happy to explain any line item.”
- *Not now* → “All good, I’ll leave it with you. Mind if I check back in a few days?”

**Voicemail:** “Hi Alex Demo, Pat Demo from SW Sydney Reno Co (demo) about your bathroom renovation quote. No rush — I’ll flick you a text. Cheers.”
**Text:** “Hi Alex Demo, Pat Demo from SW Sydney Reno Co (demo) — just checking the bathroom renovation quote came through. Happy to answer any questions. Reply STOP to opt out.”

## Day 3 — value nudge
**Call:** “G’day Alex Demo, Pat Demo again. Quick one — I had a thought on your bathroom renovation: [one genuine useful tip, e.g. waterproofing spec / tile lead times / council check]. Also our next start is around [date], so if timing matters I can pencil you in without commitment.”
- Bathroom/kitchen: mention lead times on cabinetry/tiles, warranty, licensed waterproofing.
- Builder/carpenter: mention material price holds and scheduling.
**Text:** “SW Sydney Reno Co (demo): a heads-up on your bathroom renovation — [tip]. Our next start date is [date] if you’d like to hold a spot. Reply STOP to opt out.”

## Day 7 — close or park
**Call:** “Hi Alex Demo, Pat Demo here — last check-in on the bathroom renovation quote, promise. Are you keen to go ahead, would a tweak help (scope/staging/payment plan), or should I park it for now?”
- *Yes* → book site measure / deposit next step; send confirmation.
- *Tweak* → agree change, re-quote within 48h.
- *Park* → “Totally fine. I’ll pop you on our list and check in around [season] — or ring 02 9000 1010 anytime.”
- *Went elsewhere* → “No worries, thanks for considering us. Good luck with it!” (ask, softly, what tipped it — log it.)
**Text:** “Hi Alex Demo, last nudge from SW Sydney Reno Co (demo) on your bathroom renovation quote ($18,500). Keen, tweak, or park for later? Any is fine. Reply STOP to opt out.”

## Logging (per lead)
Date quoted · amount · touch 1/2/3 outcome · status (won / tweak / parked / lost + reason) · STOP flag.